Enquiries and complaints

Apex Management GP Ltd. maintains a documented process for receiving, registering, reviewing and responding to client enquiries and complaints. This page describes the public channel for submitting an enquiry or complaint. The full internal Compliance Manual and the Company's internal procedures are not published on the Site. If the public description differs from applicable requirements or approved internal documents, the relevant current requirements and documents apply.

Send an email to info@apexmanagement.kz or use the form on this page: provide your full name, work email, organisation if applicable, subject and a brief description of the enquiry.
After you select “Send enquiry”, the information is transmitted through Tilda’s form processing service to the Company’s connected address. A successful submission message means that the form service has accepted the data and does not confirm that the Company has reviewed the enquiry. If submission fails, try again or send an email independently to the address above.

Provide only the information necessary to understand and consider the matter. Do not include passwords, bank details, payment-card data, third-party personal data, medical information, commercial or technical secrets, or a full set of confidential documents. If additional materials are needed, Apex Management GP will separately agree an appropriate method for their transfer. File uploads are not available in the form.

An enquiry received by the Company is registered and referred to the relevant function for review. If necessary, the Company may request additional information using the contact details provided. An enquiry by itself does not constitute a contract, an investment decision, a financing commitment or automatic access to regulated investment materials.

Enquiries are reviewed in accordance with applicable requirements and the Company's current procedure. Information about the review process, applicable timelines and available escalation options is provided to the applicant during processing. To check the status, send a follow-up email stating the subject and date of the original enquiry.

Personal data in an enquiry are processed in accordance with the Privacy Policy.

Required fields: full name, work email, subject, description of the enquiry, and consent to processing the enquiry data. Provide your organisation if applicable. The form checks that the fields are completed and sends the data through Tilda’s form processing service.

Apex Management GP Ltd.
BIN: 230940900036
Registered address: AIFC, 55/17 Mangilik El Avenue, C3.2, Astana, Republic of Kazakhstan
Corporate email: info@apexmanagement.kz.
Further information: Legal information and Governance.